中午接到一位女士的電話，她詢問一台小客廳等級冷氣的價格。我在電話上報價，並告訴她門市再折499。客人聽到後很心動，連聲說下午會來找我買冷氣。60Please respect copyright.ＰＥＮＡＮＡOOvVNxlnI8
60Please respect copyright.ＰＥＮＡＮＡwCd50nxbL5
我當時覺得有些奇怪，才折499，很少客人會因此特別心動。60Please respect copyright.ＰＥＮＡＮＡhL0Td2L8qh
60Please respect copyright.ＰＥＮＡＮＡMdRgl6mkVt
見面後，從安裝費到價格談得很順利，結果到了寫訂單時，才發現誤會一場。原來她在電話中聽到的是折4999元。60Please respect copyright.ＰＥＮＡＮＡmneJiErofB
60Please respect copyright.ＰＥＮＡＮＡLCGc9ailYM
她毫不掩飾失望，冰冷冷地說：「那我不買了！我以為是折4999，結果只折499，價格差這麼多。」60Please respect copyright.ＰＥＮＡＮＡNr7tGb1Bo4
60Please respect copyright.ＰＥＮＡＮＡbrXNPnuPhi
我愣住，尷尬地擠出一抹苦笑。60Please respect copyright.ＰＥＮＡＮＡr6nyrohPAb
60Please respect copyright.ＰＥＮＡＮＡccwS9mgNrE
「不好意思，是499。」60Please respect copyright.ＰＥＮＡＮＡy6yc7ItlpS
60Please respect copyright.ＰＥＮＡＮＡ3NhwkxGtR3
不知道是哪個環節出問題，讓她誤會成折4999。60Please respect copyright.ＰＥＮＡＮＡMwamQyNs7w
60Please respect copyright.ＰＥＮＡＮＡ5mM4Lr3ShL
其實我最怕有人對我失望。寧願別人對我不抱期待，也不願承受別人的失望。60Please respect copyright.ＰＥＮＡＮＡWk8UGy39HQ
60Please respect copyright.ＰＥＮＡＮＡZqPOHlTsWi
失望意味著什麼？那應該是我在對方眼中失去了價值，變成沒有用的人。60Please respect copyright.ＰＥＮＡＮＡuNlequyvpA
60Please respect copyright.ＰＥＮＡＮＡJNuo6VyIGj
我想起曾經那個不自信的自己。國小四年級，老師要我們做海報，但我一點想法也沒有。看著組員朋友們像提前說好似的，各自分工，我卻不知道自己該做什麼才好，像被排擠到角落。60Please respect copyright.ＰＥＮＡＮＡ4zqevPgLr5
60Please respect copyright.ＰＥＮＡＮＡpoF85eDjP8
不巧老師看見我如無頭蒼蠅般到處閒晃，不由分說在全班面前罵我一頓。60Please respect copyright.ＰＥＮＡＮＡjFrJEvRVn8
60Please respect copyright.ＰＥＮＡＮＡEzbOdZK9Wl
老師當場評價我沒有團隊精神。「沒有團隊精神」這六個字，讓我臉色發紅，手心發冷。60Please respect copyright.ＰＥＮＡＮＡNGR5w3SvZQ
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如今回想，那段不過是校園生活的插曲；但當時卻認為彷彿末日到來，面臨最後的審判。60Please respect copyright.ＰＥＮＡＮＡV0ZEi61iix
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如今，這張訂單眼看就要飛走，但我已經不是當年那個只會站在原地不知所措的小男孩。60Please respect copyright.ＰＥＮＡＮＡJ2cGTNPviO
60Please respect copyright.ＰＥＮＡＮＡJQsbbov6Af
我跟她確認型號，確認是在哪個通路的價格，接著說：「我打給採購經理，幫妳爭取價格。」60Please respect copyright.ＰＥＮＡＮＡq99kc9cCLZ
60Please respect copyright.ＰＥＮＡＮＡIHw31NMvXP
她說：「那就麻煩了。」60Please respect copyright.ＰＥＮＡＮＡj9PooZs3wH
60Please respect copyright.ＰＥＮＡＮＡCl5Tk1xk4A
電話打過去後，經理一接，我剛提到要價格，她劈頭就問：「你知道是哪間廠商嗎？對方保固幾年？我們保固幾年？店長在嗎？你要不要先問店長？你是哪家店？」60Please respect copyright.ＰＥＮＡＮＡeqd2NzqJUv
60Please respect copyright.ＰＥＮＡＮＡbZa75CNtrD
我當場傻住，說不出什麼應對的話，只能唯唯諾諾地回答：「我是XXX門市。」60Please respect copyright.ＰＥＮＡＮＡZ3zCIJHgS5
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心裡則想著：完蛋了。60Please respect copyright.ＰＥＮＡＮＡaA85AzSpdn
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接著又被經理質問：「你是新來的嗎？請找店長協助你。」60Please respect copyright.ＰＥＮＡＮＡ1Flk60XPlD
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說完經理便掛斷電話。60Please respect copyright.ＰＥＮＡＮＡtkz5n0dykb
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我沉重地走向店長，但情緒像卡在喉嚨裡，不知道如何整理。60Please respect copyright.ＰＥＮＡＮＡNqD9vX2pkT
60Please respect copyright.ＰＥＮＡＮＡgShvYRmHBA
店長一臉困惑問：「所以……經理怎麼說？」60Please respect copyright.ＰＥＮＡＮＡqlULFIO9zr
60Please respect copyright.ＰＥＮＡＮＡOz5H1LLWMz
想不到，這時那位女士對我說：「沒有關係，不用再問，就這個價格，我跟你買。」60Please respect copyright.ＰＥＮＡＮＡgLerzvpg9T
60Please respect copyright.ＰＥＮＡＮＡGvf3tf0zzc
我不敢相信，她竟然還願意跟我買。我心裡有些過意不去，畢竟電話上的誤會，讓她產生錯誤的期待。60Please respect copyright.ＰＥＮＡＮＡRx8U0cC1yp
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此時，我想到經理在電話上提到的保固，才想起公司有免費延長保固的方案。60Please respect copyright.ＰＥＮＡＮＡHXXXHQnYF8
60Please respect copyright.ＰＥＮＡＮＡJrYQU8QTII
我從抽屜拿出升級保固卡說：「我幫妳延長保固到八年，以後冷氣有什麼問題，直接打電話到門市找我，不用擔心後續維修問題。」60Please respect copyright.ＰＥＮＡＮＡwWLDHTXGMe
60Please respect copyright.ＰＥＮＡＮＡcexf1VjPUa
那位女士一聽，笑著說：「那就太好了。」60Please respect copyright.ＰＥＮＡＮＡmbRzg6IOLN
60Please respect copyright.ＰＥＮＡＮＡ90iWIEuFnZ
刷完卡、安排好安裝時間後，這場令人哭笑不得的鬧劇總算告一段落，但這單讓我心臟差點跳出來。1234 copyright protection56ＰＥＮＡＮＡRZeX0FshrY 尼60Please respect copyright.ＰＥＮＡＮＡdaJcrgTdA0

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