卻見冷清楓來到惡客桌旁譴身道:「不好意思,兩位的需求我聽到了,可以請兩位再說一次兩位所點的餐點嗎?」455Please respect copyright.PENANAfWrU1P7yMR
455Please respect copyright.PENANA8L6sIHsgXK
兩名客人又再點了一次餐點,期間仍罵聲不斷:「連我點甚麼都不知道,這叫甚麼服務!」「還說甚麼後場比較忙,居然用騙的!我一定給你們打負評!」455Please respect copyright.PENANAl1Gifp8Dr4
455Please respect copyright.PENANAVENqaY8YNS
冷清楓不顯焦躁,也沒有明顯的呼吸平復心情,道:「造成兩位不便,真的非常抱歉,兩位請再稍候一陣子,餐點馬上為您送上。」說完轉頭對那女服務員輕聲道:「芯顏!麻煩再拿兩條手巾給兩位!」那叫芯顏的女服務員依言去了。455Please respect copyright.PENANAjLpSF4PNHO
455Please respect copyright.PENANAdM2mJEp5Nj
兩名客人甚是不耐,始終不願坐下,待芯顏去而復返,又罵道:「要手巾幹嘛!」455Please respect copyright.PENANA6AL7rc4nWN
455Please respect copyright.PENANA9fnEckblIH
冷清楓毫無情緒的說道:「放心,只是幫兩位淨淨手!」手字方出,刷的一聲,但見他雙手一抖,兩條手巾分別捲住兩名客人的雙手,兩名客人見他始終哈腰低頭,不料他突施強手,嚇了一跳,還未出言喝罵,卻感一陣熱流由手巾上傳來,只感一陣舒泰暢快,本來暴躁動怒的情緒逐漸平靜下來,遊目四顧,登時注意到週遭客人投來的異樣眼光,見這位店經理功夫了得,不敢多做造次,羞愧難當,低下頭去,不再多話。455Please respect copyright.PENANAbCXqDKKxXn
455Please respect copyright.PENANA38c3WDoxkd
這時冷清楓雙手圈晃,手巾一放一收,臨空捲了個緊實,復回原來樣貌,冷清楓雙手托巾奉上,再次告罪一聲,領著女下屬往後場去了。途經任俠一桌,又傾身道歉:「非常抱歉造成各位用餐困擾,今天消費給各位打個對折吧!」455Please respect copyright.PENANAu6CII2JRKs
455Please respect copyright.PENANAOkrauegiM4
常郁沖連忙搖手說道:「不不不!哪可以這樣子,就憑你這身『鯤鵬雙絕』之精采,我們看得這麼開心,還想加錢呢!打折的話就別再提了。」說完一個舉杯致意,任俠一桌聽了頻頻點頭,小寶和柯儀菲更大聲安慰女侍者林芯顏,惹得鯤鵬道侍又是歉然又是感動。455Please respect copyright.PENANAyAmmefgJpk
455Please respect copyright.PENANA2eoDTaKJTh
只是對常郁沖這高頭白衣大漢留上了心:「他先是看出師父的『鯤鯓遊雲步』,接著又視破我這套『鵬羽拂塵法』,這個人不可小覷,任俠……」455Please respect copyright.PENANAAAGN2t6bsb
455Please respect copyright.PENANAtzGbWYm9Iu
邊想邊走,與林芯顏一起回到後場,冷清楓從頭聽到尾,知道不是這位小姑娘的錯,見她珠淚欲滴,仍挺著身子,一副準備接受處分的樣子,便輕聲說道:「不是你的錯,放心,沒事了!」455Please respect copyright.PENANAQchTJGG4gM
455Please respect copyright.PENANAltTWgI1CVm
林芯顏剛來不久,見這主管冷顏冷語,不知他是堅守道心,喜怒不形於色,還道他是行事嚴酷,要求甚高,每回皆是繃緊神經面對,這時見他輕聲細語,提著的一顆心終於得以放下,深受委屈的眼淚也隨之潰堤,雙肩抽聳的哭了起來。455Please respect copyright.PENANAvCqpvJjwY0
455Please respect copyright.PENANA9L6mGtlMTF
冷清楓一見她陡然流淚,心頭不知怎麼為之一震,隨即回穩心神,拍了拍她的肩膀,說道:「沒事,你先休息一下吧!等一下再出來幫忙。」455Please respect copyright.PENANAWtVZyKo53G
455Please respect copyright.PENANAJ9dIBpfeRK
這時小斯亦步入後場,見林芯顏淚眼汪汪,同事受辱,心頭慍怒,走來向冷清楓問了一句:「老大,我可以吩咐廚房加料嗎?」455Please respect copyright.PENANAhgBtQEpTQz
455Please respect copyright.PENANA4F3Rl7pwcu
冷清楓自然知道所謂「加料」是什麼意思,揮手道:「別太過分了!趕緊出吧!」455Please respect copyright.PENANA0uzqJ1ZYud
455Please respect copyright.PENANAdCzQ6z4m48
小斯笑了一聲道:「好!有你一句,絕對豐盛!」說完興致昂昂的去了。455Please respect copyright.PENANAjwRJ3cgBUG
455Please respect copyright.PENANANRXk8gQZkq
冷清楓本欲再出去幫忙,隨即想起一件事,回頭問道:「我記得剛剛那桌不是由你負責才對啊?」455Please respect copyright.PENANA8l0HmI8i1l
455Please respect copyright.PENANA6IteoCVC7k
林芯顏心情略為平復,說道:「那本來是阿康的,不知道他去哪裡了,那桌點的餐是招牌餐點,師父們忙不過來,才耽擱了!」455Please respect copyright.PENANAtq7V7HnQTF
455Please respect copyright.PENANAojbVcD7Vui
冷清楓眉頭一皺,點了點頭,只說道:「我知道了,我再去找他!你先休息一下,那桌由我處理。」隨即步出後場。林芯顏看著他的背影,好奇心想:「冷經理都沒有笑過嗎?」回想剛剛自己輕聲哭泣,他的輕聲細語,拍撫安慰,不自覺雙頰紅了起來……455Please respect copyright.PENANAFkw9P2TiOC
455Please respect copyright.PENANAjWjLieU6nQ
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時辰向晚,曲末音微,宴席漸空,任俠眾人歡聚而去,更樂得多交了一個玄侍朋友,「冶牛」店裡已無燈火,一張張椅子放到桌上,歡席散去,來日可期。只是從餐廳後場的小會議室裡傳出手指敲上木頭桌面的鐸鐸聲,速度緩慢有序,使人聞之心煩。470Please respect copyright.PENANA8sYEOQunp4
470Please respect copyright.PENANA4yKaqHvu8G
身著西裝的袁經理與冷清楓和還戴著廚師帽的陳主廚,併坐在會議桌前,眾服務人員分坐席間,肅然無語,氣氛凝重。470Please respect copyright.PENANAGQCOQozzdc
470Please respect copyright.PENANAYyGcKfZmpK
袁經理說道:「有鑑於今天晚上發生顧客的問題,在場眾位有誰能告訴我詳細情況嗎?」眾人一片靜默,連冷清楓也是如此。470Please respect copyright.PENANA2o2zZVzkq2
470Please respect copyright.PENANA6XVCHD1Yfk
「當時的服務人員請起立……」話聲冷漠,想來接下來不會有甚麼好臉色。470Please respect copyright.PENANA2ek5vhkSYp
470Please respect copyright.PENANAqmyaDh8Xnf
該來的總是會來,林芯顏做好準備,站起身來,挺身直立,不卑不亢。470Please respect copyright.PENANATNHRxrnASs
470Please respect copyright.PENANAn8OeLNzYwY
袁經理冷然問道:「當時是你服務那桌客人的?」470Please respect copyright.PENANAd8E0hLHkFW
470Please respect copyright.PENANAy8o4ZSkdUP
林芯顏道:「是!但是……」470Please respect copyright.PENANAnWQuJtNgiV
470Please respect copyright.PENANALbM8xsS9ZP
「所以也是你跟顧客說今天廚房忙不過來?」470Please respect copyright.PENANAUUqQhXeMRQ
470Please respect copyright.PENANAKqAb3kMaxl
「是!可是……」470Please respect copyright.PENANAvhSY1S4UEg
470Please respect copyright.PENANA9bZqw54Ucf
「你說這個訊息是甚麼用意?讓人知道我們店裡有廚師職缺嗎!我們身為服務人員,最主要的任務是依客人的需求,給予最好的服務品質,結果你讓兩位顧客給我們打了負評。今天不比以往,流言滿天飛,你知道這對我們餐廳的營運有多大影響嗎?」470Please respect copyright.PENANAJLkE9tfS4w
470Please respect copyright.PENANApKtX4ISQ3w
林芯顏見他根本不打算讓她解釋,只想將一切罪責加在自己頭上,只氣得雙手緊握,細長的指甲嵌入肉裡,卻感覺不到疼痛。470Please respect copyright.PENANAWFLtJb04j4
470Please respect copyright.PENANADaNXRdpchg
這時身旁的陳主廚舉手緩頰道:「今天因為廚房有人請假,確實忙不過來,也不能全怪她。」470Please respect copyright.PENANADYBXM4jkwH
470Please respect copyright.PENANAtnYxAO5tNB
袁經理依然故我:「就算是這樣,在客人向她反應的時候,她也可以藉機介紹其他的餐點,或是做出其他應變措施,而不是讓顧客乾等!」真是欲加其罪,何患無辭,林芯顏低頭暗嘆一口氣,想來這份工作留不住了。470Please respect copyright.PENANAGdIm9Q7o8W
470Please respect copyright.PENANAdOQzhfUN3t
但聽袁經理說道:「不過……你才來不到兩個月,總是需要磨練的機會,這件事我就先扣你一千幣的薪水,以示懲戒。希望你不要再犯相同的錯誤,還有問題嗎?」林芯顏見全場默然,連親眼目睹事態發生的冷清楓也不發一語,心知再怎麼辯下去,也是難堪收場,輕輕搖了搖頭。470Please respect copyright.PENANAVJelyZ2dMa
470Please respect copyright.PENANAhSIpowT0b7
袁經理正打算宣布定案散會時,冷不防聽得身旁一聲:「阿康!你沒有話說嗎?」此語短捷,聲音不大,但話帶威儀,略帶真勁,眾人聞聲皆是一震。470Please respect copyright.PENANAuwjnbIxa4S
470Please respect copyright.PENANAaZA6K6kuEf
但見冷清楓面無表情地盯著一位不到三十,外型略痞的服務生,袁經理未習武學,聞聲心震,這時又聽此語好似跟方才所論有關,問道:「冷經理,有甚麼問題嗎?」470Please respect copyright.PENANAHU1nzFwoie
470Please respect copyright.PENANAvoNGf0aPAA
「有!阿康他在用餐巔峰時刻,站在招牌前面吸菸,此舉嚴重破壞顧客對本店的印象,而且這件事我不只提醒過一次。這是否表示我的提醒沒用?」毫無起伏的情緒語氣,就跟他的名字一樣冷。470Please respect copyright.PENANAY0LGdn800b
470Please respect copyright.PENANAKjG1pnpehp
阿康本名叫袁志康,要說和袁經理沒有關係那是誰也不信,眾所周知此人工作時就常常出包,而且經常不見人影,甚至在經理面前胡亂造謠,說很多員工偷懶,工作全落在自己身上。這次的惡客事件,必定也是他擅離職守的結果,其他員工聽袁經理咄咄逼人,絲毫不給機會,找足機會要將罪刑扣在林芯顏頭上,不免心有憤懣,這時見冷經理說得他啞口無言,自是暗暗稱快。470Please respect copyright.PENANAOcLOKETumm
470Please respect copyright.PENANAc88JWj46fu
冷清楓見他無話可說,便道:「只是這『不能在招牌面前抽菸』並無明文規定,況且那個時間我相信是你輪班休息的時間,這件事比照袁經理的方法處理,扣這個月薪水一千幣,有問題嗎?」470Please respect copyright.PENANAZDB7NQ6zQ2
470Please respect copyright.PENANAW7QHe5lkB5
就見阿康臉部微顯怒意,欲言又止,隨後歛去,點了點頭道:「沒有……」冷清楓雖然沒正眼看向袁經理,但知道他必以眼神示意:「見好就收。」470Please respect copyright.PENANAYyA8t7NxvV
470Please respect copyright.PENANA2Ivm9C3QNW
冷清楓立刻坐正,向袁經理點頭示意沒有其他問題了,交還主持棒,袁經理冷哼一聲道:「沒事的話今天檢討會就到這裡,下班吧!」眾人應聲稱謝,魚貫出門。470Please respect copyright.PENANAjbHXFL00qw
470Please respect copyright.PENANAobP40wUTqU
好不容易撐過了一晚上的折磨,所有人只想盡早回家,好好休息,動作之快比端盤上桌時還猶有過之,沒人注意到阿康和袁經理一同望向冷清楓那忌憚狠絕的眼神。470Please respect copyright.PENANAR2qBVjoc5v
470Please respect copyright.PENANAZzFxTvnCYc
8964 copyright protection466PENANA1lwkrKUs20 維尼
3.19.239.158
ns3.19.239.158da2


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