態。度619Please respect copyright.ＰＥＮＡＮＡfDMV825MEr
服。務619Please respect copyright.ＰＥＮＡＮＡFGRXxCupHD
619Please respect copyright.ＰＥＮＡＮＡMV2ZX7t8CO
619Please respect copyright.ＰＥＮＡＮＡS71975ylAm
香港人越來越多要求？難道是因為劉德華曾說「今時今日咁既服務態度係吾得」，導致香港人的要求越來越多？有部分原因是有關係的，當中劉德華說了最重要的因素是態度，打工要有打工的態度，當老闆都要有老闆的態度。619Please respect copyright.ＰＥＮＡＮＡyaZd0xv6se
619Please respect copyright.ＰＥＮＡＮＡC2LW08tsWI
619Please respect copyright.ＰＥＮＡＮＡpvHBCvPxPk
有些人是不明白的，打工的態度就是應該「返工就返工，吾好做其他事。」619Please respect copyright.ＰＥＮＡＮＡewAneL8YCQ
「你返工，係𢭃緊人工；份糧出比你，就係買起左你；你地返工既時間就係公司既時間。」619Please respect copyright.ＰＥＮＡＮＡKIMk3KZ1CX
但其實很多打工仔的心入面還有第二句跟後「放工就放工，有嘢都吾好搵我！」619Please respect copyright.ＰＥＮＡＮＡBsOqz0pmFC
所以很多時候他們對其老闆既態度只得一半是正常，因為老闆放工了，然而打工既就冇得收工。明明已經到6點喎，都仲未走得，咁幾時收工啊，等你做好份工先囉。「但係份工係一日搞吾定喎」「咁就吾好收工喇！」619Please respect copyright.ＰＥＮＡＮＡsxMr9C8agc
619Please respect copyright.ＰＥＮＡＮＡuNm50ALjo8
619Please respect copyright.ＰＥＮＡＮＡLHaebTgtun
有得返工但冇得收工，係慘過失業冇工返。619Please respect copyright.ＰＥＮＡＮＡR3qoKGQ4bE
*Btw,岩岩學識左有個term叫「量地」，即係失業，唯有係屋企地下劃方格，都幾形象化。619Please respect copyright.ＰＥＮＡＮＡKDU15YtcyC
619Please respect copyright.ＰＥＮＡＮＡG3x66kFKka
619Please respect copyright.ＰＥＮＡＮＡqyG9KepLB3
另一方面，當老闆的態度又是如何？做老闆的態度就係「用人格感化，用行動指引」但係好多時當老闆既就係喺後面加多一句「用權力影響」。老闆係要有老闆既威嚴，但吾會係成日要板起個樣，再命令下屬去做事。619Please respect copyright.ＰＥＮＡＮＡx8QJSA1JXt
「其身不正，雖令不從」619Please respect copyright.ＰＥＮＡＮＡlrdZvx2TcO
619Please respect copyright.ＰＥＮＡＮＡ8rbF8xmpnv
619Please respect copyright.ＰＥＮＡＮＡqgRKamCurR
所以態度，係好重要！619Please respect copyright.ＰＥＮＡＮＡxTnJTAUV8g
尤其是對於服務業的從業員，如果比個客一講你態度差，真係百口莫辯。態度係好主觀既問題，我話你態度差，你就係差㗎喇，無論你所講所表達係啱又好，錯又好，佢指你態度差，你就係已經係錯哂，就算是你講啱做啱，你只不過係錯少啲，不過你都係做得吾好，點都係有位比人入。619Please respect copyright.ＰＥＮＡＮＡn4wTQZzVid
老闆永遠都會講：619Please respect copyright.ＰＥＮＡＮＡUANInvG7co
「你可以用個好啲既方法表達」619Please respect copyright.ＰＥＮＡＮＡX6SEG1U53E
「你可以講得溫柔啲」619Please respect copyright.ＰＥＮＡＮＡk6SK9yjfCF
「就算個客打橫講，你都要扮蟹，即係佢打橫時，你都要扮同佢打橫黎，但都係要好聲好氣」619Please respect copyright.ＰＥＮＡＮＡmhN2x0243P
咁咪即係佢玩哂，自己點都係錯，係既，鬼叫你係打工？就係算你老闆對住個客，個客發火，佢都係比人插，因為客始終係客。話知佢係「嚇鬼」個「嚇」，定係「呷醋」個「呷」，佢比得錢佢就大Q哂！619Please respect copyright.ＰＥＮＡＮＡKEwOfKJxUh
今時今日咁既消費模式，你話得定吾得？619Please respect copyright.ＰＥＮＡＮＡyccNJQGqZU
係無得吾得，咁所以你話個態度點會得呢。619Please respect copyright.ＰＥＮＡＮＡqjnZx4v3mT
不過，對付依啲無理既客，其實係有方法，吾一定要扮死狗扮蟹。619Please respect copyright.ＰＥＮＡＮＡF2vDuKxEhy
619Please respect copyright.ＰＥＮＡＮＡ6ODeZHMwog
619Please respect copyright.ＰＥＮＡＮＡJXyBeOfAhj
第一種係針尖麥芒：619Please respect copyright.ＰＥＮＡＮＡhgpgSGJ9iI
對付一啲要求多多，死日扮哂嘢既客。佢串你時，你嘲諷（係幾難㗎，要有番咁上下功力先做到）佢認叻時，你轉身（依個吾難啦）佢話點解咁貴要求解釋（實則想要你減價），你就解釋點解咁貴（死都吾減比佢），佢再發火話吾合理，你就再重新解釋多一次，總之佢明面要咩就比咩，依種人死要面，淨係不斷比說話你聽，你就扮聽吾明，講得兩講，會自動收皮，佢自己都會比你激死。 619Please respect copyright.ＰＥＮＡＮＡzxjKEki2OH
− 意見接受，絕不遷就。619Please respect copyright.ＰＥＮＡＮＡtCwFe0qcqJ
619Please respect copyright.ＰＥＮＡＮＡUzll7ugxPv
619Please respect copyright.ＰＥＮＡＮＡrQ1UtNgPuf
第二種係好感方式619Please respect copyright.ＰＥＮＡＮＡi2RUtbos25
會有一些客人對於好多嘢都有問題要問，點樣可以解決佢地？如果用黃子華既金句「好出奇牙」「係咁㗎啦」對付既話，恭喜你可以準備比人炒。對付依種人，你需要採用好感方式，吾係要佢對你有好感，而係要用「好似係咁（感）」619Please respect copyright.ＰＥＮＡＮＡAIerFaJCo1
「點解要用微波爐叮」「好似係咁方便」619Please respect copyright.ＰＥＮＡＮＡG5twfApcLW
「點解要搭火車吾搭飛機先」「好似係咁平啲」619Please respect copyright.ＰＥＮＡＮＡ1bwOqlem9j
「點解我問人地都吾同既」「好似係咁多種類」619Please respect copyright.ＰＥＮＡＮＡdtnsNlaITH
當你答完佢5次以上既好感方式，通常佢應該好似係咁走左去。 619Please respect copyright.ＰＥＮＡＮＡcLVWwKP3vz
− 吾使多諗，好似係咁。619Please respect copyright.ＰＥＮＡＮＡpp3I4S9Lfk
619Please respect copyright.ＰＥＮＡＮＡUMPk5Zgs3q
619Please respect copyright.ＰＥＮＡＮＡHFJ2gQ7BYS
第三種係埋身肉搏619Please respect copyright.ＰＥＮＡＮＡfPk1ZoOGJt
總是會有一班客係吾會多出聲，但係個樣係勁黑人憎，成日都係黑口黑面。明明大家都係第一次見面，三吾識七，你比面色邊個睇先。依種人係心入面係極度吾平衡，好容易就郁啲投訴。對付依種人就是要用冤鬼既方式，即係要打埋身，仲有拳拳到肉，逼佢比反應，逼佢要答你問題。佢睇緊件衫，皺晒眉頭咁，你就不斷聊佢講「依件衫個size好襯你喎」「可以既話你試下另一隻色丫，一樣咁好睇」你不斷講，講到佢比反應你，無論佢講好丫，定吾好，佢都會癈事再搵你。619Please respect copyright.ＰＥＮＡＮＡLHIOLzGMMi
依種咁既人係內心好多陰暗面，吾鍾意表達自己，而你既角色係踢佢埋牆腳，逼佢現真身，到時候係咪冇料扮四條就會一清二楚。619Please respect copyright.ＰＥＮＡＮＡKAze3PEr9F
− 黑面誘因，冤鬼纏身619Please respect copyright.ＰＥＮＡＮＡ1EwTsCkc82
619Please respect copyright.ＰＥＮＡＮＡZD4l2Ot63q
619Please respect copyright.ＰＥＮＡＮＡs2TXUS9BMW
當然仲有好多不同既情況或者不同既咪死客人，點解係咪死？佢點都係你既米飯班主，吾死得，你都吾想陪葬既。就需要靠經驗同運氣了。619Please respect copyright.ＰＥＮＡＮＡlHG84KU8uy
619Please respect copyright.ＰＥＮＡＮＡMqMjhcgFpQ
619Please respect copyright.ＰＥＮＡＮＡcSoKrjGX3m
態度決定人生之道619Please respect copyright.ＰＥＮＡＮＡ8oBsjuA8gW
服務難為尊嚴墳墓619Please respect copyright.ＰＥＮＡＮＡo8gKWHBB4T
619Please respect copyright.ＰＥＮＡＮＡIqk1cNUxMh
619Please respect copyright.ＰＥＮＡＮＡvFBzn3ZcKc
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