態。度550Please respect copyright.PENANAAYZWaTe5DT
服。務550Please respect copyright.PENANAbsQe2v4Ups
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香港人越來越多要求?難道是因為劉德華曾說「今時今日咁既服務態度係吾得」,導致香港人的要求越來越多?有部分原因是有關係的,當中劉德華說了最重要的因素是態度,打工要有打工的態度,當老闆都要有老闆的態度。550Please respect copyright.PENANArfz49fJK07
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有些人是不明白的,打工的態度就是應該「返工就返工,吾好做其他事。」550Please respect copyright.PENANAeoZzWjLI3F
「你返工,係𢭃緊人工;份糧出比你,就係買起左你;你地返工既時間就係公司既時間。」550Please respect copyright.PENANApoqT0b6YYj
但其實很多打工仔的心入面還有第二句跟後「放工就放工,有嘢都吾好搵我!」550Please respect copyright.PENANAJc5XOhu7P0
所以很多時候他們對其老闆既態度只得一半是正常,因為老闆放工了,然而打工既就冇得收工。明明已經到6點喎,都仲未走得,咁幾時收工啊,等你做好份工先囉。「但係份工係一日搞吾定喎」「咁就吾好收工喇!」550Please respect copyright.PENANAHEvo7UHmxp
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有得返工但冇得收工,係慘過失業冇工返。550Please respect copyright.PENANApmwxm6OPH7
*Btw,岩岩學識左有個term叫「量地」,即係失業,唯有係屋企地下劃方格,都幾形象化。550Please respect copyright.PENANAIUEMmY9XcL
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另一方面,當老闆的態度又是如何?做老闆的態度就係「用人格感化,用行動指引」但係好多時當老闆既就係喺後面加多一句「用權力影響」。老闆係要有老闆既威嚴,但吾會係成日要板起個樣,再命令下屬去做事。550Please respect copyright.PENANAjcXN18WzUS
「其身不正,雖令不從」550Please respect copyright.PENANACyq32ti5zk
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所以態度,係好重要!550Please respect copyright.PENANAfoMiyeSG7W
尤其是對於服務業的從業員,如果比個客一講你態度差,真係百口莫辯。態度係好主觀既問題,我話你態度差,你就係差㗎喇,無論你所講所表達係啱又好,錯又好,佢指你態度差,你就係已經係錯哂,就算是你講啱做啱,你只不過係錯少啲,不過你都係做得吾好,點都係有位比人入。550Please respect copyright.PENANA9jIz9KbIjk
老闆永遠都會講:550Please respect copyright.PENANAutR1haG0mg
「你可以用個好啲既方法表達」550Please respect copyright.PENANAataogv3eHC
「你可以講得溫柔啲」550Please respect copyright.PENANAMeAaetTNwP
「就算個客打橫講,你都要扮蟹,即係佢打橫時,你都要扮同佢打橫黎,但都係要好聲好氣」550Please respect copyright.PENANAOtuithi3hK
咁咪即係佢玩哂,自己點都係錯,係既,鬼叫你係打工?就係算你老闆對住個客,個客發火,佢都係比人插,因為客始終係客。話知佢係「嚇鬼」個「嚇」,定係「呷醋」個「呷」,佢比得錢佢就大Q哂!550Please respect copyright.PENANAoOvs1LCC3U
今時今日咁既消費模式,你話得定吾得?550Please respect copyright.PENANA7ZJas9wMvz
係無得吾得,咁所以你話個態度點會得呢。550Please respect copyright.PENANAFd5cgDlsiY
不過,對付依啲無理既客,其實係有方法,吾一定要扮死狗扮蟹。550Please respect copyright.PENANAMGdpPOP0qV
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第一種係針尖麥芒:550Please respect copyright.PENANA608y4dx4Ol
對付一啲要求多多,死日扮哂嘢既客。佢串你時,你嘲諷(係幾難㗎,要有番咁上下功力先做到)佢認叻時,你轉身(依個吾難啦)佢話點解咁貴要求解釋(實則想要你減價),你就解釋點解咁貴(死都吾減比佢),佢再發火話吾合理,你就再重新解釋多一次,總之佢明面要咩就比咩,依種人死要面,淨係不斷比說話你聽,你就扮聽吾明,講得兩講,會自動收皮,佢自己都會比你激死。 550Please respect copyright.PENANAoghMk1ltOV
− 意見接受,絕不遷就。550Please respect copyright.PENANAimhMlO0Wpr
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第二種係好感方式550Please respect copyright.PENANAsl2qg5zbKU
會有一些客人對於好多嘢都有問題要問,點樣可以解決佢地?如果用黃子華既金句「好出奇牙」「係咁㗎啦」對付既話,恭喜你可以準備比人炒。對付依種人,你需要採用好感方式,吾係要佢對你有好感,而係要用「好似係咁(感)」550Please respect copyright.PENANAkIsJ0aGulc
「點解要用微波爐叮」「好似係咁方便」550Please respect copyright.PENANA9jtepaUJdW
「點解要搭火車吾搭飛機先」「好似係咁平啲」550Please respect copyright.PENANA18wKludHCM
「點解我問人地都吾同既」「好似係咁多種類」550Please respect copyright.PENANAjNATxZc986
當你答完佢5次以上既好感方式,通常佢應該好似係咁走左去。 550Please respect copyright.PENANAu5W1W9T6Ob
− 吾使多諗,好似係咁。550Please respect copyright.PENANAZ6F1dcSNrc
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第三種係埋身肉搏550Please respect copyright.PENANAB7cuvzJXU4
總是會有一班客係吾會多出聲,但係個樣係勁黑人憎,成日都係黑口黑面。明明大家都係第一次見面,三吾識七,你比面色邊個睇先。依種人係心入面係極度吾平衡,好容易就郁啲投訴。對付依種人就是要用冤鬼既方式,即係要打埋身,仲有拳拳到肉,逼佢比反應,逼佢要答你問題。佢睇緊件衫,皺晒眉頭咁,你就不斷聊佢講「依件衫個size好襯你喎」「可以既話你試下另一隻色丫,一樣咁好睇」你不斷講,講到佢比反應你,無論佢講好丫,定吾好,佢都會癈事再搵你。550Please respect copyright.PENANAlvNSIbrwFg
依種咁既人係內心好多陰暗面,吾鍾意表達自己,而你既角色係踢佢埋牆腳,逼佢現真身,到時候係咪冇料扮四條就會一清二楚。550Please respect copyright.PENANAEXFxhUiV8G
− 黑面誘因,冤鬼纏身550Please respect copyright.PENANAOeFLztQdEI
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當然仲有好多不同既情況或者不同既咪死客人,點解係咪死?佢點都係你既米飯班主,吾死得,你都吾想陪葬既。就需要靠經驗同運氣了。550Please respect copyright.PENANASkLNEP2aks
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態度決定人生之道550Please respect copyright.PENANAfZJdN4UfbE
服務難為尊嚴墳墓550Please respect copyright.PENANAr99okMVSlP
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同感同悲
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